TIBCO Order Processing A-Z (TOPAZ)
⭐ Overview
Sales Operations teams struggled with a long, 30–50-field work-order form that caused delays, errors, and user frustration.
🧩 The Problem
- Overwhelming single-page layout
- Repetitive inputs and no guidance
- High error rates and slow completion
🎯 The Goal
Create a fast, guided, error-proof order-processing experience.
Content Contribution Portal Redesign
⭐ Overview
Redesigned an internal knowledge-sharing portal to address low contributor engagement and outdated, uninspiring UI.
🧩 The Problem
Content authors rarely updated pages due to lack of ownership, poor visual design, and limited tools for creating appealing content.
🎯 The Goal
Increase contributor activity and improve the quality of published content.
🛠 The Solution
Introduced:
- Modern, visually appealing templates
- Clear content hierarchy
- Professional, aesthetic layouts
Shifting contribution from a chore to a source of professional expression.
📈 Outcome
Content submissions increased by ~40%, with contributors reporting higher satisfaction and willingness to publish.
Redesigned Product Master
🔍 Research & Insights
- 40–50% of features went unused
- Many issues stemmed from unclear naming
- Support tickets revealed predictable, preventable confusion
🛠 The Solution
- Clear, user-friendly labels and column names
- Tooltips explaining purpose and usage
- Quick-reference panels with examples, definitions, and mini workflows
📈 Outcome
- Support tickets reduced from 3–5/week to zero tickets
- Higher confidence and feature adoption
- Users began utilizing tools they previously ignored
Redesigned Order Processing
Redesigned Fulfillment Portal
Enterprise Product Master
⭐ Overview
The Enterprise Product Master replaces Excel for managing the company’s product repository, eliminating inconsistencies, errors, and workflow slowdowns.
🧩 The Problem
Order Management teams struggled to adapt from Excel to the new system, finding the interface slower and less intuitive.
🎯 The Goal
Deliver an Excel-like experience that feels fast, familiar, and scalable - without the manual errors.
🔍 Research & Insights
- Heavy reliance on Excel’s bulk copy/paste
- Most issues stemmed from repetitive manual entry
- New UI slowed users down
🛠 The Solution
Excel-Inspired Bulk Copy
- Multi-row/column selection
- Pattern-based auto-fill
- High-speed bulk updates
Error Prevention
- Smart validation
- Warning states
📈 Outcome
- 80% faster task completion
- Zero manual-entry errors for bulk updates
- High user adoption and smoother transition from Excel
Fulfillment Portal
⭐ Overview
The Fulfillment Portal supported complex sales order workflows, but unclear labels and limited guidance led users to avoid key features.
🧩 The Problem
- Confusing terminology and ambiguous label names
- Little contextual help
- Frequent support tickets and low feature adoption
🎯 The Goal
Enable users to confidently understand and use the portal’s full capabilities.
Michael Tuason /
Content Contribution Portal Redesign
⭐ Overview
Redesigned an internal knowledge-sharing portal to address low contributor engagement and outdated, uninspiring UI.
🧩 The Problem
Content authors rarely updated pages due to lack of ownership, poor visual design, and limited tools for creating appealing content.
🎯 The Goal
Increase contributor activity and improve the quality of published content.
🔍 Research & Insights
User surveys revealed:
- Dissatisfaction with the portal’s outdated look
- Low sense of pride in published content
- Desire for better visual and structural tools
🛠 The Solution
Introduced:
- Modern, visually appealing templates
- Clear content hierarchy
- Professional, aesthetic layouts
Shifting contribution from a chore to a source of professional expression.
📈 Outcome
Content submissions increased by ~40%, with contributors reporting higher satisfaction and willingness to publish.
🔍 Research & Insights
- Users felt anxious not knowing form length
- Many fields could be auto-predicted
- Required fields were often missed
🛠 The Solution
- Transformed the form into a multi-step guided workflow
- Added contextual help, inline validation, and auto-save features
- Added progress indicators to set expectations
📈 Outcome
- 100% user preference for the redesigned form
- Major improvements in accuracy and speed
- Faster onboarding and dramatically reduced frustration
📈 Outcome
- 100% user preference for the redesigned form
- Major improvements in accuracy and speed
- Faster onboarding and dramatically reduced frustration
- 📈 Outcome
- 100% user preference for the redesigned form
- Major improvements in accuracy and speed
- Faster onboarding and dramatically reduced frustration
🔍 Research & Insights
- Users felt anxious not knowing form length
- Many fields could be auto-predicted
- Required fields were often missed
🛠 The Solution
- Transformed the form into a multi-step guided workflow
- Added contextual help, inline validation, and auto-save features
- Added progress indicators to set expectations
📈 Outcome
- 100% user preference for the redesigned form
- Major improvements in accuracy and speed
- Faster onboarding and dramatically reduced frustration
Redesigned Contribution portal
Redesigned Contribution portal
Redesigned Contribution portal
Redesigned Order Processing
Redesigned Order Processing
Redesigned Order Processing
Redesigned Fulfillment Portal
Redesigned Fulfillment Portal
Redesigned Fulfillment Portal
Redesigned Fulfillment Portal
TIBCO Order Processing A-Z (TOPAZ)
⭐ Overview
Sales Operations teams struggled with a long, 30–50-field work-order form that caused delays, errors, and user frustration.
🧩 The Problem
- Overwhelming single-page layout
- Repetitive inputs and no guidance
- High error rates and slow completion
🎯 The Goal
Create a fast, guided, error-proof order-processing experience.
Content Contribution Portal Redesign
⭐ Overview
Redesigned an internal knowledge-sharing portal to address low contributor engagement and outdated, uninspiring UI.
🧩 The Problem
Content authors rarely updated pages due to lack of ownership, poor visual design, and limited tools for creating appealing content.
🎯 The Goal
Increase contributor activity and improve the quality of published content.
🛠 The Solution
Introduced:
- Modern, visually appealing templates
- Clear content hierarchy
- Professional, aesthetic layouts
Shifting contribution from a chore to a source of professional expression.
📈 Outcome
Content submissions increased by ~40%, with contributors reporting higher satisfaction and willingness to publish.
Redesigned Product Master
Redesigned Contribution portal
Redesigned Contribution portal
Redesigned Order Processing
Redesigned Order Processing
Redesigned Order Processing
🔍 Research & Insights
- 40–50% of features went unused
- Many issues stemmed from unclear naming
- Support tickets revealed predictable, preventable confusion
🛠 The Solution
- Clear, user-friendly labels and column names
- Tooltips explaining purpose and usage
- Quick-reference panels with examples, definitions, and mini workflows
📈 Outcome
- Support tickets reduced from 3–5/week to zero tickets
- Higher confidence and feature adoption
- Users began utilizing tools they previously ignored
Redesigned Order Processing
Redesigned Fulfillment Portal
Enterprise Product Master
⭐ Overview
The Enterprise Product Master replaces Excel for managing the company’s product repository, eliminating inconsistencies, errors, and workflow slowdowns.
🧩 The Problem
Order Management teams struggled to adapt from Excel to the new system, finding the interface slower and less intuitive.
🎯 The Goal
Deliver an Excel-like experience that feels fast, familiar, and scalable - without the manual errors.
🔍 Research & Insights
- Heavy reliance on Excel’s bulk copy/paste
- Most issues stemmed from repetitive manual entry
- New UI slowed users down
🛠 The Solution
Excel-Inspired Bulk Copy
- Multi-row/column selection
- Pattern-based auto-fill
- High-speed bulk updates
Error Prevention
- Smart validation
- Warning states
📈 Outcome
- 80% faster task completion
- Zero manual-entry errors for bulk updates
- High user adoption and smoother transition from Excel
Fulfillment Portal
⭐ Overview
The Fulfillment Portal supported complex sales order workflows, but unclear labels and limited guidance led users to avoid key features.
🧩 The Problem
- Confusing terminology and ambiguous label names
- Little contextual help
- Frequent support tickets and low feature adoption
🎯 The Goal
Enable users to confidently understand and use the portal’s full capabilities.
Michael Tuason /
Content Contribution Portal Redesign
⭐ Overview
Redesigned an internal knowledge-sharing portal to address low contributor engagement and outdated, uninspiring UI.
🧩 The Problem
Content authors rarely updated pages due to lack of ownership, poor visual design, and limited tools for creating appealing content.
🎯 The Goal
Increase contributor activity and improve the quality of published content.
🔍 Research & Insights
User surveys revealed:
- Dissatisfaction with the portal’s outdated look
- Low sense of pride in published content
- Desire for better visual and structural tools
🛠 The Solution
Introduced:
- Modern, visually appealing templates
- Clear content hierarchy
- Professional, aesthetic layouts
Shifting contribution from a chore to a source of professional expression.
📈 Outcome
Content submissions increased by ~40%, with contributors reporting higher satisfaction and willingness to publish.
📈 Outcome
- 100% user preference for the redesigned form
- Major improvements in accuracy and speed
- Faster onboarding and dramatically reduced frustration
- 📈 Outcome
- 100% user preference for the redesigned form
- Major improvements in accuracy and speed
- Faster onboarding and dramatically reduced frustration
🔍 Research & Insights
- Users felt anxious not knowing form length
- Many fields could be auto-predicted
- Required fields were often missed
🛠 The Solution
- Transformed the form into a multi-step guided workflow
- Added contextual help, inline validation, and auto-save features
- Added progress indicators to set expectations
🔍 Research & Insights
- Users felt anxious not knowing form length
- Many fields could be auto-predicted
- Required fields were often missed
🛠 The Solution
- Transformed the form into a multi-step guided workflow
- Added contextual help, inline validation, and auto-save features
- Added progress indicators to set expectations
📈 Outcome
- 100% user preference for the redesigned form
- Major improvements in accuracy and speed
- Faster onboarding and dramatically reduced frustration
📈 Outcome
- 100% user preference for the redesigned form
- Major improvements in accuracy and speed
- Faster onboarding and dramatically reduced frustration
📈 Outcome
- 100% user preference for the redesigned form
- Major improvements in accuracy and speed
- Faster onboarding and dramatically reduced frustration
📈 Outcome
- 100% user preference for the redesigned form
- Major improvements in accuracy and speed
- Faster onboarding and dramatically reduced frustration
Redesigned Contribution portal
Redesigned Contribution portal
Redesigned Contribution portal
Redesigned Fulfillment Portal
Redesigned Fulfillment Portal
Redesigned Fulfillment Portal
Redesigned Fulfillment Portal
TIBCO Order Processing A-Z (TOPAZ)
⭐ Overview
Sales Operations teams struggled with a long, 30–50-field work-order form that caused delays, errors, and user frustration.
🧩 The Problem
- Overwhelming single-page layout
- Repetitive inputs and no guidance
- High error rates and slow completion
🎯 The Goal
Create a fast, guided, error-proof order-processing experience.
Content Contribution Portal Redesign
⭐ Overview
Redesigned an internal knowledge-sharing portal to address low contributor engagement and outdated, uninspiring UI.
🧩 The Problem
Content authors rarely updated pages due to lack of ownership, poor visual design, and limited tools for creating appealing content.
🎯 The Goal
Increase contributor activity and improve the quality of published content.
🔍 Research & Insights
User surveys revealed:
- Dissatisfaction with the portal’s outdated look
- Low sense of pride in published content
- Desire for better visual and structural tools
🛠 The Solution
Introduced:
- Modern, visually appealing templates
- Clear content hierarchy
- Professional, aesthetic layouts
Shifting contribution from a chore to a source of professional expression.
📈 Outcome
- 80% faster task completion
- Zero manual-entry errors for bulk updates
- High user adoption and smoother transition from Excel
📈 Outcome
Content submissions increased by ~40%, with contributors reporting higher satisfaction and willingness to publish.
Redesigned Contribution portal
Redesigned Product Master
Redesigned Contribution portal
Redesigned Order Processing
🔍 Research & Insights
- Heavy reliance on Excel’s bulk copy/paste
- Most issues stemmed from repetitive manual entry
- New UI slowed users down
🛠 The Solution
Excel-Inspired Bulk Copy
- Multi-row/column selection
- Pattern-based auto-fill
- High-speed bulk updates
Error Prevention
- Smart validation
- Warning states
🔍 Research & Insights
- 40–50% of features went unused
- Many issues stemmed from unclear naming
- Support tickets revealed predictable, preventable confusion
🛠 The Solution
- Clear, user-friendly labels and column names
- Tooltips explaining purpose and usage
- Quick-reference panels with examples, definitions, and mini workflows
📈 Outcome
- Support tickets reduced from 3-5/week to zero tickets
- Higher confidence and feature adoption
- Users began utilizing tools they previously ignored
Redesigned Fulfillment Portal
Redesigned Order Processing
Redesigned Fulfillment Portal
Enterprise Product Master
⭐ Overview
The Enterprise Product Master replaces Excel for managing the company’s product repository, eliminating inconsistencies, errors, and workflow slowdowns.
🧩 The Problem
Order Management teams struggled to adapt from Excel to the new system, finding the interface slower and less intuitive.
🎯 The Goal
Deliver an Excel-like experience that feels fast, familiar, and scalable - without the manual errors.
Fulfillment Portal
⭐ Overview
The Fulfillment Portal supported complex sales order workflows, but unclear labels and limited guidance led users to avoid key features.
🧩 The Problem
- Confusing terminology and ambiguous label names
- Little contextual help
- Frequent support tickets and low feature adoption
🎯 The Goal
Enable users to confidently understand and use the portal’s full capabilities.
Michael Tuason /
🔍 Research & Insights
- Users felt anxious not knowing form length
- Many fields could be auto-predicted
- Required fields were often missed
🛠 The Solution
- Transformed the form into a multi-step guided workflow
- Added contextual help, inline validation, and auto-save features
- Added progress indicators to set expectations
📈 Outcome
- 100% user preference for the redesigned form
- Major improvements in accuracy and speed
- Faster onboarding and dramatically reduced frustration
📈 Outcome
- 100% user preference for the redesigned form
- Major improvements in accuracy and speed
- Faster onboarding and dramatically reduced frustration
- 📈 Outcome
- 100% user preference for the redesigned form
- Major improvements in accuracy and speed
- Faster onboarding and dramatically reduced frustration